Refund policy
Regarding Returns
We do not accept returns for customer-related reasons, including but not limited to differences in appearance, color, or personal expectations.
As many of our pieces feature natural gemstones, slight variations in color, pattern, and inclusions are to be expected and are part of their unique beauty.
We appreciate your understanding and support.
Regarding Exchanges
We carefully inspect all items before shipment. However, if your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and a photo.
We will gladly arrange a repair or exchange, with all associated shipping fees covered by us.
Items not eligible for exchange:
- Items delivered more than 7 days ago
- Damage caused by misuse, accidents, or improper care
- Normal wear and tear
Regarding Cancellations & Changes
Once an order has been placed, we are unable to accept cancellations or modifications, including:
- Necklace or bracelet length
- Charm selection
- Gemstone or design details
Each piece is crafted specifically for your order, so we kindly ask that you review all details carefully before checkout.
Questions?
Reach us through our Contact page and we will reply within 24 hours.
